This policy describes how Pharmed and its affiliates collect and use personal information to provide Medical services. This policy applies to all users and the pharmacists registered on our apps anywhere in the world. This policy specifically applies to:
Users who search nearby pharmacies and order his/her medicines.
Users who provide Pharmacy Information individually and get the orders for medicines as users requested and deliver that medicines within a given radius.
The following information is collected by or on behalf of Pharmed:
Information you provide:
This may include:
We collect information when you create or update your Pharmed account. This may include your name, email, phone number, location, and password. This also includes the Location from settings that you enable for your Pharmed account.
We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
We may collect information that you submit when you contact Pharmed customer support, provide ratings or compliments for other users, or otherwise contact Pharmed.
Information created when you use our services
This may include:
We collect transaction details related to your use of our services, including the type of Medicines you requested or provided, your order details, delivery information, date and time the service was provided.
We enable users to communicate with Pharmed registered pharmacists through mobile messaging. For example, we enable Pharmacists and Users to call or text each other. To provide this service, pharmed receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Pharmed may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
Information from other sources
These may include:
Pharmed uses the information it collects for purposes including:
Pharmed uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
Pharmed may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
We may use the information we collect to investigate or address claims or disputes relating to your use of Pharmed services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.